Security, Trust & Governance

Built for sensitive manufacturing operations. Security is designed into the architecture from the beginning.

Trust Architecture

Official WhatsApp Business→Verified Webhook→Controlled Processing→STT / AI→Validation→Entity Resolution→Xaiote

Core Principles

Tenant Isolation

Strict separation of data between tenants. No mixing of production schedules or communication data.

RBAC & Least Privilege

Access to evidence, logs, and sensitive work order details is restricted by role.

Audit Logging

Evidence access, system actions, and human confirmations are securely logged.

Retention Controls

Configurable retention for audio files, transcripts, and operational history.

"AI does not create facts."

Our models are strictly confined to extraction, classification, and summarization. We use deterministic business logic for risk and impact calculation. We never allow AI to invent downtime, change customer commitments, or alter critical production states autonomously.